Yes, international orders are processed within 24 hours of receiving, it usually arrives between 10-15 business days from the shipped date for standard shipping. Details can be checked at Delivery & Shipping
How do l use my Gift Card or Coupon code on NiceFEN?
You can directly use the code to buy products in our store, you will see an option of “Enter your discount code or gift card” at the shopping cart page, then “Apply”, you will see the code amount deducted from your total order amount, then continue to pay.
Can lincluding a greeting card on my package?
Yes, but you need to contact our customer service and tell us the blessing words you want to write.
How do l become a NiceFEN a retailer?
To become a NiceFEN retailer and for all other cooperation inquiries: [email protected]
Can l cancel or edit my order once it’s been placed?
Please email customer service for assistance, and please note that you have the option to cancel/edit your order before shipping or before your package is picked up from our store.
If you do not know your online order number, please contact our customer service for assistance. It is best to provide the email or address you used when placing your order so that customer service can find your order as quickly as possible.
My order says it was delivered but wasn’t where is it?
Occasionally, packages are marked ‘delivered’ before they’re dropped off. In the meantime, please look around the surrounding area or contact your neighbors in case it was misdelivered. If it was not, please let us know so we may also escalate this with USPS/FedEx.
How do I return my product for exchange?
We’ve made returns easy. If you would like to return an item for any reason, we gladly accept returns within 30 days after you have received the last package of your order. Simply visit our returns page to get started! (Start Return & Exchange)
When will l see the refund on my credit card?
Once your refund request has been applied, it will take 3 – 5 days to process the refund for the bank if your original payment method is credit card. If you do not receive your refund within this time frame, please kindly contact our customer service.
Will NiceFEN cover the shipping fee for returns ?
NiceFEN will provide a return label for free. Please check your email after the return or exchange is approved. If you do not receive it, please pay attention to check your spam mailbox.
NiceFEN will also refund the original shipping fee if you return the entire order for a refund.